Major Chinese phone maker Xiaomi has been fined $3.25 million in Italy for refusing to repair devices with scratches or other minor defects that were still under warranty, MarketWatch reported on July 8. The firm has been ordered to examine all affected devices and arrange shipment without charging any fees by the Italian Competition Authority (AGCM), the local competition regulator. A spokesperson for Xiaomi told TechNode, “We note the decision from AGCM and are assessing the reasons behind it. We believe our after-sales services including warranty services are fully compliant with Italian law. We are committed to providing highly satisfactory after-sales services to our customers worldwide.” [MarketWatch]
0 Commentaires